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MockUp: Box Drive Frequently Asked Questions Ver.2

This document identifies some questions and answers that you may find helpful when using Box Drive.


Questions:

 

Installation, Uninstallation, and Updating (URL)

 

 

Support 

 

 

How Do I...

 

 

Answers:

 

Installation, Uninstallation, and Updating (Anchor Links)

 

If I uninstall Box Drive, will my content in Box be deleted?

  • Uninstallation will not delete content in the cloud. However, Box Drive cache is not encrypted and is not removed automatically when you uninstall the Box Drive program.  After you uninstall the program you can delete the cache folder manually.

What do I do if I’m moving from one machine to another?

  • When moving to a new machine, you do not need to “manually” move any content out of Box Drive. You only need to install Box Drive on the new machine.

Does Box Drive work on mobile devices using iOS or Android? 

  • Box Drive is not a mobile application, however, there is a Box application for iOS and Android devices.

 

Support

 

Can I use Box Drive with a network/shared drive, external hard drives, or servers?

    • Box Drive does not support external drives.
    • Box Drive is not supported in server environments.
    • Box Drive does not support networked drives (non-local drives accessed over the network).
    • Box Drive does not support shared drives (drives accessible to multiple users across multiple machines).
    • Box Drive is supported in some virtual environments.

Can I use Drive as a bulk migration tool?

    • Box Drive is not suited for mass contents transfer.  See this article for available options when migrating contents to Box.

How much hard drive space does Box Drive utilize?

    • Box Drive utilizes a minimum of 1GB of hard drive space, and not more than 25GBs for locally cached data.

Is there a maximum amount of data that I can use mark for offline use?  

    • Box Drive uses a cache to stream files from the cloud as opposed to downloading all the files to your machine. This cache is set to 25GB or 50% of your hard drive space if your machine has less than 50GB of free space. This cache size is not related to marking folders for offline. Marking folders for offline access downloads the folder and all sub-folders and files to the users hard drive. You may mark as many folders for offline access as you choose up until your machine only has 2GB left of free space. At which point you will receive an error that there is not enough disk space

Which files can I access when using Box Drive?

    • Box Drive allows you to view all files and folders your have access to in your Box account, just as if you were viewing your files via box.com on the web. The actions you can take with those files (download, view, edit) are the same in Box Drive as on the web.
    • You can make content available offline on a per machine basis. For example, if you're using Box Drive on your work computer as well as your home computer, you can have different content made available offline on each computer. This enables you to tailor to your need the set of content you make available offline for each device. 

Can I access my files in Box Drive when I am not connected to a network?

Can I use Box Drive and Box Sync at the same time?

    • No. Using Box Drive and Box Sync on the same computer is not supported. When installing Box Drive, you will be prompted to uninstall Box Sync. Box Drive and Box Sync can be uninstalled manually using the following instructions:

I am getting an error message when using Box Drive. What does it mean?

    • Error messages may indicate a problem with a file or folder, a permissions issue, or other technical problem when using Box Drive. Review the Box Drive error notifications to see if the error message and suggested resolution are available.

Can I use Spotlight, Finder, Windows Explorer or Cortana to search files in Box?

    • No, files and folders are being streamed from Box directly and unfortunately cannot be indexed by these applications. 

Are you able to designate a folder and all its sub-folders to be available offline or is it file by file?

    • You can only mark folders for offline use.  This will make that folder and all its content available when not connected to the internet by downloading the folder. If you need to make a single file available for offline use, please put it in its own folder. Please note: Users can mark as many folders for offline use as they please up until they have 2GB of storage left on their hard drive, 25GB on your hard drive or 50% of your available capacity (whichever comes first).

Does Box Drive support file names that contain special characters?

 

How Do I...

 

How can I add the ‘Box’ shortcut to my desktop (Mac & Windows)?

  • TBD

How can I clear my Box Drive data from my computer?

  • Box Drive features a “clean logout” which clears all local data from your workstation when you manually log out of the application. See Using Box Drive Basics for instructions to manually logout of Box Drive.

How do I collect Box Drive logs for my investigation?