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We invite you to search our extensive self-help information on our Support site or start or join a conversation in our Community.
Please review our list of known issues prior to submitting a support case.
For information related to support of Box Drive on Apple’s Silicon M1 chip please refer to this Community post.
For faster service please read:
- Note: Box will not process SSO setup requests submitted through this form for accounts in the trial stage. These accounts must wait until the trial period has ended to submit a request. Requests submitted prior to that point will not be processed and subsequently closed.
- Setting up SSO for Box for the first time? Read this first: Setting Up Single Sign On (SSO) for your Enterprise.
- Setting up SSO for ADFS, Azure, OneLogin, or Okta? Be sure to review the section on SSO Self-Service.
- Already have SSO set up and enabled and need to submit an updated Signing Certificate? Please use this form.
List of Users to be Rolled-In: * Create a CSV File of all the email addresses you want to roll into your Enterprise. Example here.
Organizations may buy multiple Box instances or go through mergers and acquisitions. Use this form to request consolidation of users and instances under one single Box instance. For more information and tips on account merges here. Source enterprise will be the account that will be merged into the Target enterprise and thus deleted once the merge has completed.